What can we help you with today?
Forms
Mobile Account Forms
- Update Your Name
- Update Your Company’s Name
- Change the owner of some or all of your mobiles
Broadband Account Forms
- Update Your Name
- Change the owner of your broadband or landline account
Frequently Asked Questions
What is Prepaid Roaming?
Prepaid Roaming is the ability for mobile customers to make & receive calls, SMS messages & utilize the data in Samoa with the convenience of using their local Samoa SIM card.
How do I activate my phone to Prepaid Roaming?
To activate roaming services in Samoa, your mobile device must be compatible wit the network technology offered in Samoa.
iPhone
Step 1: Go to Settings
Step 2: Go to Cellular
Step 3: Go to Cellular Data Options
Step 4: Activate Data Roaming
Android
Step 1: Go to Settings
Step 2: Go to Connections
Step 3: Go to Mobile Networks
Step 4: Activate Data Roaming
iPhone
Step 1: Go to Settings
Step 2: Go to Cellular
Step 3: Go to Cellular Data Options
Step 4: Activate Data Roaming
Android
Step 1: Go to Settings
Step 2: Go to Connections
Step 3: Go to Mobile Networks
Step 4: Activate Data Roaming
How do I contact customer service while roaming?
You can contact us via our website, facebook messenger or call +1 684 699 2759
What rates will I be charged?
To view our Roaming plans please visit: https://www.bluesky.as/personal/prepaid/roaming/
How can I eCharge while roaming in Samoa?
You can echarge online by accessing our Bluesky website and click on "eCharge"
What are the Terms & Conditions?
Prepaid Roaming:
Valid only for prepaid and capped plan customers. To access roaming services in Samoa, your mobile device must be compatible with the network
technology offered in Samoa. Offer is applicable for Bluesky Prepaid and Capped Plan customers only. Data roaming will only work for data, no voice
or sms. Data Roaming bundles will be available for Samoa only. Roaming bundle may be purchased on MyBluesky app or USSD Menu. To make and
receive calls while roaming, customer must echarge their number prior to traveling. Data Roaming bundle will be activated once you a receive a
confirmation text message. Bluesky reserves the right to end or amend this promotion at any given time.
Valid only for prepaid and capped plan customers. To access roaming services in Samoa, your mobile device must be compatible with the network
technology offered in Samoa. Offer is applicable for Bluesky Prepaid and Capped Plan customers only. Data roaming will only work for data, no voice
or sms. Data Roaming bundles will be available for Samoa only. Roaming bundle may be purchased on MyBluesky app or USSD Menu. To make and
receive calls while roaming, customer must echarge their number prior to traveling. Data Roaming bundle will be activated once you a receive a
confirmation text message. Bluesky reserves the right to end or amend this promotion at any given time.
How do family and friends call you when roaming in Samoa? (How to dial your prepaid when roaming)
Your family and friends can simple dial your Bluesky number as the would at anytime.
How do I call family & friends back home?
To call your family and friends from Samoa, you will need to dial 01684 and then your local number at home.
Can family/friends send you eCharge when you are roaming in Samoa?
Yes. Family and friends can echarge online by accessing our Bluesky website and click on "eCharge"
Can you receive B2B credit when you are roaming
Yes, you can receive B2B credit while roaming in Samoa
Can you receive data gifting when roaming?
Although it is possible to receive data gifting when roaming - you are not able to utilize the bundle until you are back in American Samoa as all data utilized while roaming is deducted at the pay as you go rate of $0.16 per MB.