Home eSIM FAQs

It's Seamless when you go SIM-less

What is an eSIM?

An eSIM is exactly what it sounds like: An electronic, or embedded, SIM. Instead of a physical card, SIM technology is built right into your phone. It eliminates the need for a physical SIM card and instead allows you to activate your compatible device on your chosen network by downloading an eSIM profile.

What are the requirements for me to get an eSIM profile and where can I purchase it from?

You can visit our visit our online store to get your eSIM profile downloaded and activated to your device. Link: https://www.bluesky.as/shop/esim/esim/

In order to activate an eSIM profile to your device, please ensure you have the following:

Prepaid & Individual Post-paid Customer

  • An eSIM capable device
  • A valid ID

Corporate Customers

  • Please call 711 for more information.

How much will an eSIM profile cost?

If you wish to program your current number(s) or have additional numbers converted to an eSIM, or purchase a new eSIM number, you will need to purchase this at $5.00 per SIM.

Which devices are currently eSIM compatible with Bluesky?

  • iPhone X
  • iPhone XR
  • iPhone XS
  • iPhone XS Max
  • iPhone 11
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • iPhone SE (2nd generation)


  • iPhone 12 mini
  • iPhone 12
  • iPhone 12 Pro
  • iPhone 12 Pro Max

Why choose eSIM?

Can I use an eSIM and physical SIM on my device?

Depending on the model of the device and eSIM compatibility (See Q4 for eSIM capable devices), you can use a physical SIM and an eSIM simultaneously. In settings, select which sim you want use when making a call, sending SMS or using data.

How do i manage multiple eSIM profiles?

While an eSIM enabled device gives you the ability to activate and use up to more than 5 profiles on an eSIM, you can only use one eSIM profile at a time.

Once you have more than one plan activated on your device, you can label your plans. For example, you could label one plan Primary and another Secondary, or one plan Work and another Personal. With these labels, you can choose which phone number to use for different functions, such as making and receiving calls and messages or using data.

How do I choose which number to send iMessage's from?

If you are using an eSIM enabled iPhone, you can choose which number your iMessage’s are sent from.

  • Go to ‘Settings’
  • Choose ‘Messages’
  • Choose ‘iMessage and FaceTime Line’
  • Select the phone number you want to send from

How do I complete a factory reset on my phone without removing my eSIM profile(s)?

  • Go to “Settings”
  • Select “General”
  • Select “Reset”
  • Select “Erase All Content & Settings”
  • Select “Erase iPhone
  • Select “Erase All and Keep Mobile Plans”
  • If you choose “Erase All”, any plans on your eSIM will be removed.

What happens when I remove/deactivate my eSIM profile?

Once eSIM is removed/deactivated from a device, it cannot be reused. You will need to get a new eSIM profile or use a physical SIM card

Can I transfer my eSIM from my device to another?

Each device will need to download a new eSIM profile and then your mobile number can be programmed onto it hence not allowing you to transfer one eSIM profile from a device to another.

What if my eSIM compatible device is not able to scan QR codes to download a profile?

You will not be able to use eSIM, alternatively, if you have a physical SIM slot available, then you can use this. Scanner problem is a device issue which we have no control of and you may need to get your device repaired or purchase a new eSIM capable device.

What if I decide to sell my eSIM device?

You will need to replace your mobile number to a new physical SIM or eSIM and remove your eSIM profile before selling your device to someone else.

Will the contents of my eSIM remain intact i.e. phone contacts, SMS, etc…if I convert/replace my eSIM to physical SIM?

In any case whether physical or eSIM, contacts phonebook is saved on the SIM card chip itself and not on the network. It’s only the number which gets disconnected and then connected to a new SIM. It will be your responsibility to manage your contacts or the contents saved on the SIM card. We suggest to always save your contact online such as Google account, Samsung account, etc.

If I purchased an eSIM capable device from other operators or from overseas, will I still be able to use an eSIM from Bluesky?

Yes, however you will need to ensure the smartphone is network unlocked from the operator you purchased your eSIM capable device from, and then visit our Bluesky Retail store to download an eSIM profile. You must also ensure that your device is compatible with the Bluesky network bands/frequencies i.e. 3G – 850Mhz (Band 5), 4G – Band 2 (1900 MHz), Band 12 (700MHz)

If I visit American Samoa, can I purchase an eSIM before arriving?

All eSIM activations are done physically at our retail store and authorized partners.

If my device goes missing or is stolen will you still be able to track it?

Yes. As long as you have the device IMEI and a police report, we will be able to track the device.

If I need have to change devices, will I still need to get a new eSIM Will I retain the same number?

Yes. If you have purchased a new eSIM capable device, you will need to visit our retail outlets to download a new eSIM profile that can have your new old number reprogrammed onto it.