Service Commitment: The period beginning on the activation date of service for the customer and lasting until the contracted end date of the service.
Date Allotments: The allocation of data to the customer’s account bucket in accordance with the service plan purchased by the customer.
Service Commitment and Early Termination Fee: By signing up for the Smart Home service plans, you are agreeing to a postpaid service for a minimum contract term of 12 months. Your Service Commitment begins on the day we activate your service. You have received certain benefits from us in exchange for any Service Commitment greater than one month. If we terminate your service for nonpayment or other default before the end of the Service Commitment, or if you terminate your service for any reason other than pursuant to a change of terms, conditions or rates as set forth below, you agree to pay us with respect to each device identifier or telephone number assigned to you, in addition to all the amounts owed, and an Early Termination Fee in the amount of $300 (“Early Termination Fee”). Once your contract term is completed, you will remain a customer on a month-to-month basis unless you choose to renew your contract or discontinue your plan.
Data Allotments: As a Smart Home customer, you will receive monthly data allotment on the 1st of each month valid up to 30 calendar days. Any remaining data allotment will not roll over into the next month. Prepaid Data Bundle option: Should the monthly data allotment deplete before the next allotment replenishment, you can purchase the exact dollar prepaid speednet bundle to remain connected until the 1st of next month’s data allotment.
Temporary Hold: You may elect to temporarily halt your service in-person or in-writing one-time during your contract cycle at no extra charge for thirty (30) days. However, should you elect to extend the temporary hold of service of greater than 30 days, you will be charged an extended fee of $25. Temporary Holds have a maximum of 90 days. Once the 90-day limit has been reached, your account will be permanently disconnected if you have not requested to remove the temporary hold. Any and all charges incurred will be required to be paid.
CHARGES AND DISPUTES: You are responsible for paying all charges for or resulting from services provided under this Agreement. You will receive monthly bills that are due in full as shown thereon. YOU MUST, WITHIN 30 DAYS OF THE DATE OF THE BILL, NOTIFY US IN WRITING AT BLUESKY COMMUNICATIONS, CUSTOMER SERVICE DEPARTMENT, 478 LAUFOU SHOPPING CENTER, PAGO PAGO, AS 96799 (“BLUESKY’S ADDRESS”) OR VIA EMAIL AT csc@blueskypacificgroup.com, OF ANY DISPUTE YOU HAVE WITH RESPECT TO THE BILL, INCLUDING ANY CHARGES ON THE BILL AND ANY SERVICE WE PROVIDED FOR WHICH YOU WERE BILLED, OOR YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICES AND TO BRING, OR PARTICIPATE IN, ANY LEGAL ACTION RAISING ANY SUCH DISPUTE.
Billing and Payments: Automated payment service are available in which Smart Home customers must complete an ACH Authorization form. Any changes to your banking or credit card information should be immediately notified to the Customer Support Care at *611 on your Bluesky mobile device or 699-2759, press 0 to speak to a live agent to avoid disruption to service. Services will still be suspended for any declined debit/credit charges or returned bank checking checks.
Bluesky will mail the monthly bill statements by the 25th of each month. All payments for Smart Home term plans are non-refundable and any past due balance beyond the Pay Bill Due Date by 12th of each month is subject to incur a $5 late fee. For non-payment to your bill will result in a service interruption.
Equipment: All Sim or Router equipment used to access your Service is owned by you for the duration of your service and retain exclusive rights to data generated by the equipment. Neither you nor a third party may change, interfere with, or block access to equipment, the data or settings while you continue to receive the Service.
Lost or Stolen Equipment (SIM or Router): In the event the equipment is lost or stolen, it is solely your responsibility to report the loss, theft, or otherwise to Bluesky. Free SIM replacement is only available within ten (10) working days from the date your device was reported lost or stolen.
Customer Proprietary Network Information (CPNI): For all Bluesky services, a signed CPNI authorization form is necessary and includes your name, address, village, and phone number with a password and preset recovery question to access your account. Federal Compliance CPNI mandates Bluesky to keep your proprietary information private, confidential and only authorized personnel will have access to your information. Any changes to your term contract must be in writing and require submission within minimum thirty (30) days.
Right to Modify or Terminate Service: Bluesky has the right to change the plan prices and internal policies in the form of a written notification thirty (3) days prior to billing date of activation. Other provisions to the customer sign-up application and these Terms and Conditions combined make a complete statement of our Service Agreement. If any part is legally prohibited or invalid, such provisions shall be disregarded, but the remainder shall continue to remain in effect. This agreement shall be adhered to the applicable American Samoa and United States federal laws. You are responsible for complying to such rules and regulations of the Federal Communications Commission and any federal or territorial regulatory authority.
Superior Next Plans
Superior Postpaid Plans: Voice allotments for local calling are $0.05 cents with US National, including Alaska and Hawaii, However, new Superior (Pure) Postpaid Bundle plans have set allotments for Voice/SMS Local, Voice/SMS USA/International, and LTE Data usage. If you change or disconnect the service in the applicable bundle, Bluesky may charge or institute new fees as overage charges. SMS allotments for local texting are $0.05 cents with US National, including Alaska and Hawaii, plus SMS International text allotments are $0.12 cents applicable to all Superior (Pure) Postpaid plans. If you change or disconnect the service in the applicable bundle, Bluesky may charge or institute new fees or charges. Data Usage for use of LTE data when set allotment is used, the pay as you go rate $0.08 per mb applies. Superior (Pure) Postpaid Plans 60 or higher has a minimum contract term of twenty-four (24). In the event of a fail to pay Bluesky or Bluesky is unable to bill charges to ACH credit card authorization, Bluesky may assign unpaid late balances to Collections.
CHARGES AND DISPUTES: You are responsible for paying all charges for or resulting from services provided under this Agreement. You will receive monthly bills that are due in full as shown thereon. YOU MUST, WITHIN 30 DAYS OF THE DATE OF THE BILL, NOTIFY US IN WRITING AT BLUESKY COMMUNICATIONS, CUSTOMER SERVICE DEPARTMENT, 478 LAUFOU SHOPPING CENTER, PAGO PAGO, AS 96799 (“BLUESKY’S ADDRESS”) OR VIA EMAIL AT csc@blueskypacificgroup.com, OF ANY DISPUTE YOU HAVE WITH RESPECT TO THE BILL, INCLUDING ANY CHARGES ON THE BILL AND ANY SERVICE WE PROVIDED FOR WHICH YOU WERE BILLED, OOR YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICES AND TO BRING, OR PARTICIPATE IN, ANY LEGAL ACTION RAISING ANY SUCH DISPUTE.
Billing and Payments: Automated payment service are available in which business customers must complete an ACH Authorization form. Any changes to your banking or credit card information should be immediately notified to the Customer Support Care at *611 on your Bluesky mobile device or 699-2759, press 0 to speak to a live agent to avoid disruption to service. Services will still be suspended for any declined debit/credit charges or returned bank checking checks.
Bluesky will mail the monthly bill statements by the 25th of each month. All payments for Superior Pure Postpaid Bundle term plans are non-refundable and any past due balance beyond the Pay Bill Due Date by 12th of each month is subject to incur a $5 late fee. For non-payment to your bill will result in a service interruption.
Early Termination Fee will be $250 if within first 6 months and $150 afterwards before 1st year per sub.
Customer may put number on hold for no more than 30 days free of charge.
All local directory assistance 411 calls will cost $0.75
Monthly allotments do not rollover. Use it or Lose it
All Superior Pure postpaid allotments are renewed monthly on the 21st, every first of the month.
Bluesky will mail the monthly bill statements by the 25th of each month. All payments for Unlimited plans are non-refundable and any past due balance beyond the Pay Bill Due Date by 12th of each month is subject to incur a $5 late fee. For non-payment to your bill will result in a service interruption.
Subscription numbers that request for private listing will be assessed a one-time fee of $25.
Lost or Stolen (SIM or Device): In the event the equipment is lost or stolen, it is solely your responsibility to still pay for the device as described in the term contract and report the loss, theft, or otherwise to Bluesky. Free SIM replacement is only available within ten (10) working days from the date your device was reported lost or stolen.
Customer Proprietary Network Information (CPNI): Bluesky’s Customer Privacy CPNI policy uses numerous methods to protect CPNI. All Bluesky employees are trained on how CPNI is to be protected and when it may not be disclosed. Bluesky will not release CPNI during customer-initiated telephone contact without first authenticating the Customer’s identity in the manner set-forth herein. Violation of this CPNI policy by any Bluesky
Employee will result in disciplinary action against that employee as set-forth in Bluesky.
For all Bluesky services, a signed CPNI authorization form is necessary and includes your name, address, village, and phone number with a password and preset recovery question to access your account. Federal Compliance CPNI mandates Bluesky to keep your proprietary information private, confidential and only authorized personnel will have access to your information. Any changes to your term contract must be in writing and require submission within minimum thirty (30) days into your Sales Account Manager.
Right to Modify or Terminate Service: Bluesky has the right to change the plan prices and internal policies in the form of a written notification thirty (3) days prior to billing date of activation. Other provisions to the customer sign-up application and these Terms and Conditions combined make a complete statement of our Service Agreement. If any part is legally prohibited or invalid, such provisions shall be disregarded, but the remainder shall continue to remain in effect. This agreement shall be adhered to the applicable American Samoa and United States federal laws. You are responsible for complying to such rules and regulations of the Federal Communications Commission and any federal or territorial regulatory authority.
Temporary Hold: All Postpaid mobile customers are permissible to temporarily halt their service by in-person or writing one-time during his or her term-contract cycle at no extra charge for a maximum thirty (30) days. For 31 days or longer up to ninety (90) days maximum will require an extended fee of $25, however, term contracts must still pay their bill each month to avoid interruption of service.
All postpaid accounts can validate their voice, SMS, and data usage via portal wsc.blueskypacificgroup.com by permitting only the authorized personnel primary account holder to review spending usage or contact your designated Corporate Sales Account 699-2759
If customer is not able to make payment, they must contact their Corporate Sales point of contact to avoid service interruption. Default accounts may face legal action.
