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Internet Disclosures

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Network Practices

Subscriber Traffic Management

We provide differentiated end user services that are tiered to provide customer choice and flexibility. However, our network resources are finite and we have implemented methods for reasonable management.

We may from time-to-time slow down habitually heavy users during periods of expected congestion (peak time) in order to provide a good experience for as many users as possible. This management is application agnostic and does not provide specific blocking on any ports.

Also, from time to time – in the event the network is congested-we may be – prioritize the traffic of the heaviest users until which time congestion subsides or usage becomes more typical thereby maximizing the on-line experience of most users.

Fair Usage Policy

In accordance with service Fair Usage Policy we will monitor usage and measure usage vs. Fair Usage limits. If a limit is exceeded we may: charge additional fees, reduce quality of service, notify by mail, notify by capture portal, suspend service, require a package upgrade, etc.

Our fair usage caps allow us to provide a reasonable level of service to the majority of our customers. Over 95% of our subscriber base is consistently below the usage cap in their respective plan.

To do so, we have implemented the following:

  • - Every package has an associated fair usage and the fair usage would have the usage parameters related to the purchased package.
  • - Subscribers could be “forced” into a captive portal where they would be required to accept the fair usage before they would be released to the Internet.
  • - During a calendar month, we “continuously” compare subscriber usage-to-usage limits (or thresholds) and take actions per configured business rules.
  • - Actions could include – slow down, shut down, send message, captive, portal, require fees, require upgrade, etc.
  • - At the end of the month – the usage is reset to zero and the counting begins from there for the current month.

Device Attachment Rules

We have a network that is based on old copper technology, portions of which have been upgraded to fiber. As a result, there are physical characteristics of the plant that are incompatible with certain off-the-shelf vendor devices.

As such, the only types of devices that can be attached to the network have to be provided by us. We have a testing procedure that verifies that all the devices we provide will work with our network. From this testing, we have found that even the same exact model of device will not work unless it has a specific firmware. This precludes us from allowing any customer purchased devices from attaching to the network.

Security

In accordance with industry best practices, there are a number of ports and protocols that are typically blocked in order to maintain network security.

  • - These ports and protocols are known to be targets of network hacks that are propagating malicious traffic, malware, ad-ware, DoS attacks, etc.
  • - Our email service is also protected with filters and blockers to minimize Spam and Virus propagation.
  • - We typically apply an Access Control List (ACL) – the contents of this list are not published in order to maintain security.

Disclosure: We exercise industry accepted security practices on our network and messaging systems in order to limit our subscriber’s exposure to malicious activity. We do not intend to block any port or protocol that is commonly used for non-malicious activities, and we have procedures in place to unblock specific ports should a customer report a legitimate application which uses those ports.

Performance Characteristics

Service Description

We provide broadband service through two main technologies:

  • - Cable Modem
  • - Fixed Wireless

Our cable modem services are an extension of our cable television services and are DOCSIS 2.0 compatible. Our fixed wireless utilizes Motorola Canopy for point-to-multipoint connections.

Actual Speed and Latency Of Service

In a nominal situation subscribers should expect to receive their provisioned speed less overhead; at peak time, the subscriber’s experience will be dependent on the ratio of usage to capacity.

We use reasonable efforts to provide package speed less overhead, however, from time to time, unexpected congestion, unexpected interference; unexpected plant damage, poor weather and other factors may affect our ability to do so.

Your Internet Service Speeds

Bluesky MoanaTV provides residential and commercial customers with a variety of high speed Internet plans from which to choose, ranging from our Gold tier (with download speeds up to 768 Kilobits per second (“Kbps”), and upload speeds up to 256 kilobits per second (“kbps”) to our Diamond Corp tier (with download speeds up to 2 Mbps, and upload speeds to 1 Mbps).

Bluesky MoanaTV provisions its customers’ modems and engineers its network to ensure that its customers can enjoy the speeds to which they subscribe. However, Bluesky MoanaTV does not guarantee that a customer will actually achieve those speeds at all times. Without purchasing an expensive, dedicated Internet connection, no Internet Service Provider (“ISP”) can guarantee a particular speed at all times to a customer. Bluesky MoanaTV advertises its speeds as “up to” a specific level based on the tier of service to which a customer subscribes.

The “actual” speed that a customer will experience while using the Internet depends upon a variety of conditions, many of which are beyond the control of an ISP such as Bluesky MoanaTV. These conditions include:

  • - Performance of a customer’s computer, including its age, processing capability, its operating system, the number of applications running simultaneously, and the presence of any adware and viruses.
  • - Type of connection between a customer’s computer and modem. For example, wireless connections may be slower than direct connections into a router or modem. Wireless connections also may be subject to greater fluctuations, interference and congestion.
  • - The distance packets travel (round trip time of packets) between a customer’s computer and its final destination on the Internet, including the number and quality of the networks of various operators in the transmission path. The Internet is a “network of networks.” A customer’s connection may traverse the networks of multiple providers before reaching its destination, and the limitations of those networks will most likely affect the overall speed of that Internet connection.
  • - Congestion or high usage levels at the website or destination. If a large number of visitors are accessing a site or particular destination at the same time, your connection will be affected if the site or destination does not have sufficient capacity to serve all of the visitors efficiently.
  • - Gating of speeds or access by the website or destination. In order to control traffic or performance, many websites limit the speeds at which a visitor can download from their site. Those limitations will carry through to a customer’s connection.
  • - The performance of the cable modem you have installed. Modem performance may degrade over time, and certain modems may be speed limited.
  • - Outside Plant events. In a tropical island, weather can be unpredictable and cause unexpected harm to the plant which may degrade the quality of the network and thus the ability to deliver clean signals impacting internet service as errors are introduced in the internet signal.

This is the reason that MoanaTV, like all other ISPs, advertises speeds as “up to” a particular level, and does not guarantee them.

Commercial Terms

Pricing

We used a tiered pricing model. The packages are as follows:

Segment

Plan Name

Speed

Fair Usage – Limit

Res

RES-Gold

768

40G

Res

RES-Platinum

1024

60G

SMB

SMB-Saver

768

30G

SMB

SMB-Bronze

768

40G

SMB

SMB-Silver

1024

45G

SMB

SMB-Gold

1536

80G

SMB

SMB-Diamond

2048

115G

Corp

Corp-Gold

1024

165G

Corp

Corp-Diamond

1536

240G

If customers exceed 120% of their Fair Usage limit, we may charge additional fees, reduce quality of service, notify by mail, notify by capture portal, suspend service, or require a package upgrade.

Privacy Policies

We use deep packet inspection for network management purposes in order to ensure our quality of service doctrines and to comply with our service level agreements. This information is only collected by our traffic-shaping device for this purpose and is not stored.

Redress Options

End Users: End users can report problems with their service by placing a call to our 24x7x365 call center at 1-684-699-2759.

Edge Providers: Edge providers can also contact us at the aforementioned call center number.

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