1.) What is Prepaid Roaming?
Prepaid roaming is the ability for mobile customers to make & receive calls, SMS messages & utilize data in Samoa with the convenience of using their local American Samoa SIM card.
2.) How do I activate my phone to Prepaid Roaming?
One of the most convenient features of Prepaid Roaming is that it automatically is added to most Prepaid Sims. Once customer flies into Apia with their Bluesky American Samoa SIM- they will automatically be switched to our roaming service and utilize their services.
There are however, a few handsets that do not automatically connect and need to be self-activated. These customers need to follow the below steps in order to activate.
- Select Settings
- Select Mobile
- Select Mobile Data Options
- Switch Data roaming to “On”
- Go back to Settings
- Tap Service Provider
- Tap Automatic to search network
- See List of available network
- Select Preferred network
- Open the Applications menu and select settings
- Select “Mobile Network”
- Select ” Data Roaming”
- If you do not wish to use data while abroad, change “Data Roaming” to “Never” If you want to use data abroad, change Data roaming to Automatic.
- Select Network Operators
- Tap Search Networks
- Select your preferred network.
3.) Where can I Roam?
In Samoa – everywhere that receives Bluesky network coverage. Please note Savaii is purely on 2G, therefore customer would need to have a 2G compatible handset in order to roam using the American Samoa SIM.
4.) How do I contact customer service while roaming?
Customers can call our local customer service here in American Samoa while roaming by dialing +1684 699-2759. These calls are rated at $0.75 per minute.
5.) What rates will I be charged?
**IMPORTANT NOTE: CHARGES APPLY FOR RECEIVING CALLS WHEN ROAMING! ALL CALLS RECEIVED FROM EITHER SAMOA OR AMERICAN SAMOA WILL BE CHARGED AT $0.05 PER MINUTE IN ADDITION TO THE CALLING PARTY BEING CHARGED FOR THE CALL.**
ROAMING RATES PER MIN
Prepaid Call to Bluesky Samoa – $ 0.35
Postpaid Call to Bluesky Samoa – $ 0.20
Prepaid Call to Digicel Samoa – $ 0.75
Postpaid Call to Digicel Samoa – $ 0.75
Prepaid Call to Bluesky AS – $ 0.22
Postpaid Call to Bluesky AS – $ 0.22
Prepaid Call to ASTCA -$ 0.28
Postpaid Call to ASTCA – $ 0.28
Prepaid Receiving Calls – $ 0.05
Postpaid Receiving Calls – $ 0.05
Prepaid Sending SMS – $ 0.05
Postpaid Sending SMS – $ 0.05
Prepaid Data – $ 0.16
Postpaid Data -charged per plan
Customer Service Call while roaming (+1684 699-2759) – $ 0.75
6.) How can I eCharge while roaming in Samoa?
We highly recommend customers to eCharge prior to travelling. If customer needs to eCharge while roaming in Samoa, the can use our web portal https://online.blueskypacificgroup.com/login
7.) What are the Terms & Conditions?
- Valid only for prepaid and postpaid capped customers.
- Customers must have valid credit to roam. All transactions are charged except receiving SMS.
- Receiving calls acquire charge
- Free minutes cannot be used when roaming.
- International roaming destination rates are subject to change at any given time.
- Rates can be confirmed via our website www.bluesky.as
- For on island calls to customer service please call 711 or 699-2759
- For calls to customer service made while roaming in Samoa please call +1684 699-2759
8.) How do family and friends call you when roaming in Samoa? (How to dial your prepaid when roaming)
Example number: 2581234
Calls from American Samoa to SIM roaming in Samoa: 258-1234
Calls from Samoa to SIM roaming in Samoa: 01-684-258-1234
9.) How do I call family & friends back home?
All calls made while roaming will require relevant country codes. Please visit https://www.howtocallabroad.co
10.) Can family/friends send you eCharge when you are roaming in Samoa?
Yes they can eCharge at any vendor store as they normally would and you will instantly receive your eCharge.
11.) Can you receive B2B credit when you are roaming
Yes, you can receive B2B credit while roaming in Samoa
12.) Can you receive data gifting when roaming?
Although it is possible to receive data gifting when roaming – you are not able to utilize the bundle until you are back in American Samoa as all data utilized while roaming is deducted at the pay as you go rate of $0.16 per MB.