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Technical Manager – Data & Content

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Position Title: Technical Manager – Data and Content
Role Status: Full Time / Exempt
Location: Ili’ili, American Samoa
Reports to: Director of Technical Operations
Business Unit: Technical Support Center
Date: September 2017
Position Summary:
The Technical Manager – Data and Content will be responsible to lead a team of talented individuals of Bluesky’s Network Operations Center’s Data network to provide reliable and quality services to Bluesky’s customers.

Key Accountabilities and Results Areas 
Major Responsibilities

  • Manage company’s off island data capacity and bandwidth
  • Implement traffic shaping rules, policy and access controls for data
  • Provide and manage key customer interface for service delivery and support
  • Manage and maintain video content for company
  • Provide and manage backup and routing capabilities for data bandwidth
  • Maintain internal ICT and Data Infrastructure
  • Implement and backup policies according to company guidelines
  • Provide support for hosting Virtual Environment and storage network
  • Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.
  • Maintain and administer monitoring platform
  • Management of DNS services
  • Negotiate with vendors, outsourcers, and contractors to secure network products and services
  • Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts
  • Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure
  • Provide technical trainings as applicable to internal teams

Key Stakeholder Relationships
Internal Stakeholders:

  • Group CEO
  • Country Manager
  • Director of Technical Operations
  • Technical Managers
  • Technical Staff
  • Bluesky Staff and Managers

External Stakeholders:

  • Suppliers
  • Customers

Key Requirements and Competencies
Qualifications/ Experience:

  • Network and Industry Certifications (CCNA, A+, HP, etc)
  • Bachelor’s degree in relevant business field (Engineering, Computer Science, Business Management, Operations Management, etc.) a plus
  • 5+ years experience in IT/Network administration and management

Knowledge/ Skills /Ability:

  • Knowledge of industry standard Policy Controllers such as Sandvine, Allot and Procera
  • Advanced Networking, Security and Linux skills
  • Sound knowledge of Data Center Operations and DR policies
  • Knowledge of Network Monitoring technologies
  • Experience in Caching and CDN technologies
  • Knowledge in PCEF and PCRF
  • Experience in Vendor integration with core services
  • Experience in WAN optimization technologies
  • Experience in Project management tools
  • Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles
  • Ability to work with external and internal teams on a technical level
  • Experience in management of IPTV/Multicast environments and digital content
  • Knowledge of Middleware and provisioning systems
  • Experience troubleshooting complex issues and resolving issues under minimum supervision
  • Experience leading technical teams and managing staff
  • Ability to work well with external and internal teams on a technical level
  • Aptitude for quickly learning technical and procedural topics
  • Strong written, verbal and presentation communication skills
  • Ability to work varying work schedule based on operational needs (i.e. on call; respond to emergency calls)
  • Strong analytical and organizational skills
  • Excellent team-working skills, stress resistant
  • Excellent customer service abilities
  • Ability to take initiatives and make decisions

Key Requirements and Competencies

Qualifications/ Experience:
  • Bachelors Degree in Commerce/Business Marketing, Telecommunications, or related major or Associates Degree with relevant required years of experience
  • 2+ years of product development experience in telecommunications environment, preferred
Knowledge/ Skills /Ability:
  • Sound knowledge of telecommunications products and services
  • Excellent writing and verbal communication skills
  • Strong communication skills and demonstrated ability to manage cross functional teams to achieve pre-defined outcomes
  • Strong analytical background with proven ability to interpret and analyze market and customer usage data
  • Exposure to product promotion and advertising
  • Competent financial skills and commercial acumen
  • Demonstrated focus on fulfilling customer’s needs
  • Strong interpersonal and communication skills to motivate and work closely with a diverse, cross-functional team of professionals
  • Demonstrated ability to work effectively in a fast-paced and dynamic environment and easily adaptable to change; ability to work well under tight deadlines and multitask under pressure
  • Good presentation skills
  • Highly organized, energetic, resourceful, and creative problem solver
Organisational Competencies:
  • Customer Service – Treats all customers courteously; is responsive to customer requests and elicits feedback from them to monitor their satisfaction; considers both the short and long-term interests of the customer in making service decisions; proactively identifies customer needs and takes responsibility for resolving customer complaints in a timely manner.


  • Learning Agility - Demonstrates a personal learning orientation; seeks and constructively uses feedback to build on strengths and manage weaknesses; is curious and shares learning, and in doing so creates an expectation in others to seek and learn from experiences.


  • Building Collaborative Relationships – Exhibits an ability to cooperate and collaborate with colleagues across Telecom to achieve shared goals; develops and maintains a range of internal and external networks to meet organisational objectives; looks for opportunities to support colleagues.


  • Self Management – Sets personal goals in line with business unit plans; takes responsibility for prioritising own work; looks for opportunities to improve performance; is passionate about achieving results.


  • Continuous Improvement – Looks for opportunities to apply continuous improvement practices / principles in their work area; responds to suggestions from others; applies new learning so as to improve individual and team performance.




Business Compliance:
  • Ensure a sound understanding and demonstrate commitment to and comply with all legislation and Bluesky policy relevant to the role and all activities undertaken in the role ethical performance in an effort to maintain a high standard of conduct expected and deserved by our customers and to enable the Company to continue to offer its services and comply with our Bluesky Code of Ethics and Conduct.
Health and Safety:
  • Undertake all work in a safe manner and follow all company and workplace health and safety procedures
  • Identify new hazards and advise manager or workplace Health and Safety representative/coordinator within 24 hours of identification
  • Accurately report incidents and accidents to manager or workplace Health and Safety representative/coordinator as soon as possible.


Vision, Purpose, Values, & Way

Our Vision Our Purpose Our Values The Bluesky Way
To be the most recognised and preferred company for connecting our Pacific communities around the world. We apply technology and service excellence to advance and improve the lives of our customers
  • Customer first
  • Team work
  • Integrity
  • Passion
  • Positive attitude and smile!
We take ownership and always do our best for customers.We respect and support each other.