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Systems Engineer – Data & Content

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Position Title: Systems Engineer – Data & Content
Role Status: Full Time/ Non exempt
Location: Ili’ili, American Samoa
Reports to: Director of Technical Operations
Business Unit: Technical Support Center
Date: September 2017
Position Summary:
Establish and maintain network performance by building net configurations and connections; troubleshooting network problems; Delivering network services to internal and external customers.

Key Accountabilities and Results Areas
Major Responsibilities

  • Manage and maintain server environment- MS 2008 – recent
  • Administration of File/Print Server, printers, scanners, security system, etc
  • Assists in the diagnosis and resolution of software problems
  • Assist in new software/hardware rollouts
  • Maintain internal network infrastructure
  • Maintain backup processes/services according to company requirements and guidelines
  • Handle tasks such as desktop deployment/support/upgrades
  • Contribute to and maintain system standards.
  • Develop and maintain installation and configuration procedures.
  • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
  • Configure / add new services as necessary.
  • Maintain data center environmental and monitoring equipment.
  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
  • Perform periodic performance reporting to support capacity planning
  • Provide relevant training as required by internal teams

Key Stakeholder Relationships
Internal Stakeholders:

  • Group CEO
  • Country Manager
  • Director of Technical Operations
  • Technical Managers
  • Technical Staff
  • Bluesky Staff and Managers

External Stakeholders:

  • Suppliers
  • Customers

Key Requirements and Competencies
Qualifications/ Experience:

  • Network Certifications (N+, CCNA, Etc)
  • MS Certification in server-side technologies
  • Bachelor’s degree in relevant business field (Engineering, Computer Science, Business Management, Operations Management, etc.) a plus
  • 3+ years experience in IT/Network administration and management

Knowledge/ Skills /Ability:

  • Experience in Server deployment, management and upgrades
  • Experience in network management
  • Knowledge in desktop setup/deployment (client-server setup)
  • Experience planning and complying with network security requirements
  • Experience in documentation and maintaining records
  • Ability to work with external and internal teams on a technical level
  • Aptitude for quickly learning technical and procedural topics
  • Strong written, verbal and presentation communication skills
  • Ability to work varying work schedule based on operational needs (i.e. on call; respond to emergency calls)
  • Strong analytical and organizational skills
  • Excellent team-working skills, stress resistant
  • Excellent customer service abilities
  • Ability to take initiatives and make decisions
Organisational Competencies:
  • Customer Service – Treats all customers courteously; is responsive to customer requests and elicits feedback from them to monitor their satisfaction; considers both the short and long-term interests of the customer in making service decisions; proactively identifies customer needs and takes responsibility for resolving customer complaints in a timely manner.


  • Learning Agility - Demonstrates a personal learning orientation; seeks and constructively uses feedback to build on strengths and manage weaknesses; is curious and shares learning, and in doing so creates an expectation in others to seek and learn from experiences.


  • Building Collaborative Relationships - Exhibits an ability to cooperate and collaborate with colleagues across Telecom to achieve shared goals; develops and maintains a range of internal and external networks to meet organisational objectives; looks for opportunities to support colleagues.


  • Self Management - Sets personal goals in line with business unit plans; takes responsibility for prioritising own work; looks for opportunities to improve performance; is passionate about achieving results.


  • Continuous Improvement – Looks for opportunities to apply continuous improvement practices / principles in their work area; responds to suggestions from others; applies new learning so as to improve individual and team performance.




Business Compliance:
  • Ensure a sound understanding and demonstrate commitment to and comply with all legislation and Bluesky policy relevant to the role and all activities undertaken in the role ethical performance in an effort to maintain a high standard of conduct expected and deserved by our customers and to enable the Company to continue to offer its services and comply with our Bluesky Code of Ethics and Conduct.
Health and Safety:
  • Undertake all work in a safe manner and follow all company and workplace health and safety procedures
  • Identify new hazards and advise manager or workplace Health and Safety representative/coordinator within 24 hours of identification
  • Accurately report incidents and accidents to manager or workplace Health and Safety representative/coordinator as soon as possible.


Vision, Purpose, Values, & Way

Our Vision Our Purpose Our Values The Bluesky Way
To be the most recognised and preferred company for connecting our Pacific communities around the world. We apply technology and service excellence to advance and improve the lives of our customers
  • Customer first
  • Team work
  • Integrity
  • Passion
  • Positive attitude and smile!
We take ownership and always do our best for customers.We respect and support each other.